Overview
SOMANI TECH SOLUTIONS (“PG Setu”, “we”, “us”) operates the PG Setu platform at pgsetu.in, including web and mobile applications. This page explains how you can request deletion of your personal data and any Platform Data received from Meta (Facebook / WhatsApp) when you use our Service.
For full details on how we collect and use data, see our Privacy Policy.
1. Property owners — delete your account
If you are a PG / hostel owner with a PG Setu account, you can permanently delete your account and associated data using our self-service flow:
- Go to https://pgsetu.in/delete-account
- Sign in with your owner email or mobile number and password
- Request a 6-digit verification code (sent to your registered email)
- Enter the code and confirm permanent deletion
You can also start deletion from the PG Setu mobile app (Owner profile → Delete account), then complete verification on the web page above.
Note: Account deletion is available only when all outstanding PG Setu platform billing dues are cleared.
Delete owner account2. Tenants and delegated users
If you are a tenant or delegated user added by a property owner, your stay and profile data are managed by that owner’s PG Setu account. To request deletion:
- Contact your PG owner and ask them to remove your tenant record from PG Setu, or
- Email us at contact@pgsetu.in with your name, phone number, PG name, and a clear deletion request
We will verify the request with the property owner where required and process deletion within a reasonable time.
3. Meta / Facebook / WhatsApp data
If you connected a Meta account, used Facebook Login, or received WhatsApp messages from PG Setu, we may hold identifiers or message metadata permitted by Meta’s APIs (for example WhatsApp phone number, message delivery status, or business messaging logs).
To request deletion of this Platform Data:
- Owners: use the account deletion flow above — this removes your account and linked messaging configuration.
- Leads / recipients of marketing messages: reply STOP to opt out of further WhatsApp messages, or email contact@pgsetu.in with your phone number and deletion request.
4. What is deleted and what we may retain
When your deletion request is approved or you complete owner account deletion, we delete or anonymize:
- Account profile and login credentials
- Property, tenant, and operational records linked to your owner account (subject to owner confirmation for tenants)
- WhatsApp / messaging logs associated with your account where applicable
We may retain certain records where required by law, including:
- Payment and invoice records (minimum 7 years for financial compliance)
- Data needed to resolve disputes, enforce terms, or comply with a legal obligation
After account termination, you may request a data export within 30 days; remaining data is permanently deleted within 90 days unless retention is legally required.
5. Contact us
For any data deletion request, access request, or question about your personal data, contact:
SOMANI TECH SOLUTIONS
B34, Shubh Darshan Apartment, Block B, Jodhpur Road
Ahmedabad, Gujarat 380015, India
Email: contact@pgsetu.in
Phone: +91 91061 61446
We aim to acknowledge deletion requests within 7 business days and complete processing within 30 days, unless a longer period is required by law.